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Email Templates

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If you are not familiar with table windows, please read Working with table windows first.

 

The Email Templates window lets you add, delete and edit email templates.The following is a description of the columns in this window:

 

Template Name

A unique name identifying the template. This field is editable only when adding a new template. The edit mode for this field is a dropdown list.

To

The To recipient of the email. The following panel shows up when editing this field:

 

Cool Wave Panel Email To

 

You can see a description of the recipients below

From Email Address

The email will show this email address as the from email address. The edit mode for this field is a textbox.

From Name

The email will show this name as the from name. The edit mode for this field is a textbox.

Subject

The email will show this as the subject of the email. The edit mode for this field is a textbox.

Plain Text Body

The plain text body of the email. Leave this blank and fill in the HTML body field to send a HTML only email. Fill in both the fields to send a Multi-Part email containg both HTML and plain text parts. The following panel shows up when editing this field:

 

Cool Wave Panel Email Plain Text Body

HTML Body

The HTML body of the email. Leave this blank and fill in the plain text body field to send a plain text only email. Fill in both the fields to send a Multi-Part email containg both HTML and plain text parts. The following panel shows up when editing this field:

 

Cool Wave Panel Email HTML Body

Cc

The Cc recipient of the email. The following panel shows up when editing this field:

 

Cool Wave Panel Email Cc

 

You can see a description of the recipients below

Bcc

The Bcc recipient of the email. The following panel shows up when editing this field:

 

Cool Wave Panel Email Bcc

 

You can see a description of the recipients below

Status

Enable or disable this template. If enabled, the template will be used to send  out an email when the event for this template occurs. If disabled, the email is not sent. The edit mode for this field is a dropdown list.

 

Recipients

 

The following are the recipients you might come across in the To, Cc and Bcc fields:

 

None

Valid only for Cc and Bcc fields. Selecting this disables the field.

Customer

Send the mail to the customer. A secondary dropdown list allows you to send the mail only to the primary email address or to all the email addresses of the customer.

Admin

Send the mail to a specific admin. A secondary dropdown list allows you to select the admin to send the mail to.

Admin Group

Send the mail to all the admins in an admin group. A secondary dropdown list allows you to select the admin group to send the mail to.

Email Address

Send the mail to a specific email address. A secondary textbox allows you to enter the email address to send the mail to.