Support

Navigation: Modules > Support

Support

The Support module accepts support tickets from customers and allows admins to respond to them.

Some of the features include:

•	Allows you to accepts tickets from registered customers as well as unregistered visitors to your site.

•	Multiple departments each with their own settings.

•	Attach private notes visible only to admins.

•	Ability to close tickets automatically after a configurable number of days if they are in answered state.

This chapter contains the following sections:

▪	Support Configuration: Configuration options that affect the entire Support module.

▪	Support Departments: Configure support departments to which support tickets can be created.

▪	Support Tickets: View and respond to support tickets submitted by customers.

Configuring the Support module typically involves the following steps. You can leave out ones that don't apply in your case:

1.	Configure the support departments in Configuration > Support > Departments.

2.	When a support ticket comes in, respond to it in Management > Support Tickets.